FAQ’s
WHAT IS THE CHECK-OUT TIME?
We ask our guests to check out by 10.30 at the latest on the day of departure. For departures before 8.00, we ask you to check out with us before 19.00 the night before. If you leave late because you have a late flight, it is possible to leave your luggage with us under supervision and enjoy the garden and swimming pool on your last day. If no new booking is scheduled on your day of departure, we can decide upon consultation whether a later check-out date is possible, at a charge of €20 per room/ €30 per house.
WHAT'S THE CHECK-IN TIME AT MONTE ROSA? IS IT POSSIBLE TO ARRIVE EARLIER?
In general, you can check-in from 14.00 hours on the day of arrival. If you expect to arrive earlier at Monte Rosa, please let us know in advance. We will try our best to have the room ready for you. In case the room is not ready yet, it is possible to store your luggage. Meanwhile you can enjoy a nice breakfast, a drink in the garden or take a dip in the pool.
DO YOU SERVE MEALS AND WHAT ARE THE PRICE?
BREAKFAST
You can have breakfast at Monte Rosa daily between 08.30 and 10.00 hours. Breakfast includes warm bread, various cheeses and jams, coffee or tea, fresh juice, fruit, yogurt, muesli and an egg. Costs for breakfast are €12 p.p., for children under the age of 11 you pay €6 per child.
LUNCH
We only serve lunch to groups starting from 10 people, €12 per person. During breakfast guests can make their own lunch package for €7 per person, with sandwiches, fruit, muesli bar and packet of juice or water.
DINNER
From April to September we serve a delicious three-course dinner (usually vegetarian or fish and sometimes meat) on Tuesdays and Saturdays for €25 including wine or other beverages. For children under the age of 10 you pay 50% of the price per child.
Sometimes we organize a BBQ in the garden, with an extensive buffet of meat, fish and/or vegetarian delicacies, lots of salads and sangria.
Dietary requests can always be taken into account.
For drinks and snacks, guests can use our Honesty Bar and works with self service.
DOES MONTE ROSA ACCEPT CARD PAYMENTS?
No, at Monte Rosa you can only pay in cash or you can make a transfer with internet banking. The nearest ATM is in Barão de São João (2km).
IS THERE PUBLIC TRANSPORTATION TO OR FROM MONTE ROSA?
Yes, there is a bus stop in front of Monte Rosa to Lagos (10 km) at 8.02 a.m and at 8.04 p.m on weekdays. On weekends, there is transportation to the village of Barão de São João (2 km) at 19:04 p.m.
From the zoo (15 min walking) you can go seven times a day to Lagos.
With the Uber app you can go or come to Monte Rosa for approximately €8.
CAN I BRING MY PET TO MONTE ROSA?
Pets can come to Monte Rosa on request. Dogs must be kept on the leash at all times. There’s an additional charge of €8 per day per pet for extra cleaning.
DO I NEED TO BRING MY OWN TOWELS, DISHCLOTHS AND BEDLINEN?
No, the beds are made on arrival and two towels per guest are provided. We do ask you to bring your own beach towels. You can also rent beach towels at Monte Rosa for €5 per week. Sheets are changed every week and twice a week you will receive fresh towels and dishcloths.
CAN I PICK UP THE RENTAL CAR SOMEWHERE ELSE THAN IN FARO?
You can pick up the car and deliver it at Faro Airport and/or in Lagos. If you fly to an airport other than Faro Airport, you can rent a car online, for example with Holiday Cars.
HOW CAN I LEAVE A REVIEW?
After your stay at Monte Rosa, we welcome you to leave a message in our paper guest book. Your message will appear on our website under reviews. You can also write a review on Tripadvisor or, for example, on Facebook.
WHAT ABOUT THE FINAL CLEANING?
We ask our guests to leave the room/house ‘wipe clean’. This means there are no dirty dishes left, the trash cans are emptied and the room/house has been swept. In this way, no additional cleaning fee will be charged. If you don’t feel like leaving it tidy yourself, for an extra charge of €20 we can arrange the final cleaning for you.
IS SMOKING ALLOWED AT MONTE ROSA?
Smoking is not allowed in any of the buildings. Outside it is allowed. Please don’t throw cigarette butts on the ground, especially with regard to the big fire risks during summer.
CAN I DO LAUNDRY AT MONTE ROSA?
For a small fee (€3) guests can use the washing machine. Detergent is available.
DO YOU HAVE A LIBRARY?
Yes, there is a library with many recent books in different languages. Novels, detectives and books in the field of personal development. You can also find books and travel guides about Portugal and the Algarve in the library.
ARE THERE BABY COTS AVAILABLE?
Yes, there are baby cots available for €10 per night.
WHAT'S THE WEATHER LIKE IN PORTUGAL?
Click here for information about the current weather in the Algarve.
IS IT POSSIBLE TO PUT AN EXTRA BED IN THE ROOM/HOUSE?
Some rooms/houses can accommodate an extra bed. The costs are €10 per night.
IS THERE A MINIMUM STAY AT MONTE ROSA?
Yes, the minimum stay is 2 days.
IS THE WATER IN MONTE ROSA DRINKABLE?
Yes, we are proud to tell you that our drinking water is “pure water,” without any additives. It is pumped up at a depth of 86 meters. A water treatment installation (ultraviolet lamp) kills all bacteria and also it removes the excess calcium from the water.
HOW LONG IS THE DRIVE FROM FARO AIRPORT TO MONTE ROSA?
After you have picked up the car, it is an hour’s drive to Monte Rosa. We’ll send you a route description.
CAN I COME TO MONTE ROSA BY BUS OR TRAIN?
Yes, that’s possible. Both from Faro and Lisbon you can travel to Lagos by bus or train. We offer transfers from the bus or train station of Lagos to Monte Rosa for €8 per ride. Here you’ll find all the information on How to Get to Monte Rosa.
DO I NEED TO PAY A DEPOSIT IF I RENT A CAR VIA MONTE ROSA?
We work with a local (befriended) car rental company. The process is quick and easy and it’s not needed to pay a deposit with your credit card.
IS THERE BABYSITTING AT MONTE ROSA AND IS THERE A CHARGE?
We can offer babysitting (eg during yoga classes) if requested at least one day in advance. Babysitting is €10 per child. After 7.30 pm the rate is €15.
ARE THERE ANY ADDITIONAL COSTS FOR THE CAR?
No, there are no extra costs.
WHAT DOES 'CDW' MEAN?
CDW (Collision Damage Waiver) is optional damage insurance coverage that is available to you when you rent a car. The full insurance covers damage and/or loss to the vehicle including theft. Full insurance starts from €20 per week for the smallest type of car. A few things are not included in the CDW, such as the tyres.
IS IT POSSIBLE TO CANCEL MY STAY AT MONTE ROSA?
In the unfortunate event of you having to cancel your stay at Monte Rosa, the cancellation conditions as described in the ‘ANVR-Reizigersvoorwaarden’ will apply:
- In case of cancellation before the 42nd calendar day prior to the day of departure: the deposit but no more than 35% of the total price of accommodation
- In case of cancellation from the 42nd to the 28th day prior to the day of departure: 35% of the total price of accommodation
- In case of cancellation from the 28th to the 21st day prior to the day of departure: 40% of the total price of accommodation
- In case of cancellation from the 21st to the 14th day prior to the day of departure: 50% of the total price of accommodation
- In case of cancellation from the 14th to the 5th day prior to the day of departure: 75% of the total price of accommodation
- In case of cancellation from the 5th day prior to the day of departure to the day of departure: 90% of the total price of accommodation
- In case of cancellation on the day of departure or later: 100% of the total price of accommodation
CAN I DO MY EXERCISES INDEPENDENTLY IN THE ROUND ROOM OUTSIDE THE YOGA AND ACTIVITY SCHEDULE?
Yes, that is possible in consultation, we will then show you where the key is. We expect you to leave the space as you enter.
DO YOU RENT E-BIKES?
Yes, you can rent a tracking bike, per day €12 (or €75 per week) or an e-bike for 25 per day (€150 per week)
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